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This Vacancy has closed.

Operational Manager - Environmental Services

  • Employer: Tower Hamlets Community Housing
  • Reference: THCH/21/167877
  • Published: Thu 07/10/2021, 10:55 AM
  • Closing on: Wed 20/10/2021, 9:00 AM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 35 hours per week
  • Salary: £44,565
  • DBS Check: Yes
  • Location: Tower Hamlets

£44,565 per annum | Permanent | 35 hours per week | Hybrid

If you are a strong leader who is experienced in managing change and can motivate and guide a team to deliver excellent customer focused service than we want to hear from you!

What you will be doing… you will lead on the monitoring and management of the in-house estate cleaning team and outsourced estate contracts to ensure the highest quality estates service is delivered, meets its targets, delivers value for money and customer satisfaction.

You will lead on overseeing, monitoring, managing and developing the in-house cleaning service. You will drive and imbed continuous improvement.

You will ensure a safe, clean and high-quality external environment on estates and other locations is achieved.

You will ensure compliance with health and safety provisions and relevant legislation to the service.

 

What we require of you... you will have proven experience of leading, managing and coordinating the work of dispersed teams, encouraging, and guiding them to deliver a proactive, adaptive, customer-focused and cost-effective service.

You will have experience of working and negotiating with contractors, contract management and monitoring performance.

You take initiative and responsibility in managing complex workloads. You will have a holistic approach when responding to an emergency and take ownership to prevent similar incidents from reoccurring.

You will have excellent interpersonal and communication skills to deal with a wide range of audiences, including individual customers, residents’ groups, and stakeholders. You are able to manage complex and difficult behaviours towards conflict resolution.

You will have proficient IT skills and you are able to travel efficiently across the THCH stock and attend evening meetings.

 

What we offer… apart from being part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and 4 concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly where possible. On top of this we offer an environment which promotes openness and inclusion a team that operates with empathy and values partnerships and integrity.

Downloads

  • Role Profile - Operations Manager - Environmental Services
  • Candidate Essential Form
  • Employer: Tower Hamlets Community Housing
  • Reference: THCH/21/167877
  • Published: Thu 07/10/2021, 10:55 AM
  • Closing on: Wed 20/10/2021, 9:00 AM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 35 hours per week
  • Salary: £44,565
  • DBS Check: Yes
  • Location: Tower Hamlets

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