Salary range: £39,867 - £46,839 p.a. inc.
Hours of work: 36 hours per week
Location: Civic Centre and other locations from time to time
An excellent opportunity...
We are a shared ICT service, supporting the local councils in Brent, Lewisham and Southwark, as well as the Local Government Association, Lewisham Homes and the Department for Housing and Pensions. We are located at the Brent Council’s Civic Centre, Wembley, with onsite client teams at Laurence House in Catford and Tooley Street, near London Bridge, Southwark
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
We are looking to add talent to our Platform team across in a number of areas, specifically for this role we are looking for an expert in Virtualization and specifically VM Ware.
Shared Technology Services are looking for IT Support Consultants to support and maintain the existing ICT infrastructure for Shared Technology Services, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas.
With a customer-focused attitude, the IT Support Consultants will take ownership of calls and resolve these within their SLAs. They will work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.
The successful candidates will design and implement solutions to technical issues, meticulously documenting these to aid colleagues with similar tickets to resolve. The IT Support Consultants will need to provide out-of-hours cover occasionally.
Additional responsibilities for more senior role include management of suppliers & contracts and being a technical authority in virtualization / VM Ware - you will then use this authority to influence the design of future IT services.
The ideal candidate will show commitment to resolving technical issues, flexible in their approach and have an ability to see the bigger picture by prioritising efficiently. This role brings a varied range of challenges so the IT Support Consultants will be willing to learn continuously. You will ideally hold a personal certification in VM Ware or similar. As this is a third level support role, we would anticipate demonstrable experience in business continuity and disaster recovery planning. In addition to ensuring continuous service availability, you will be part of the leadership team for Azure migration project
The successful candidate will have good interpersonal and communication skills in discussing resolutions with users and their team. They should be willing to go the extra mile to take responsibility
How to apply
Please apply online with a CV and a Covering Letter or via our application portal.
To find out more please speak to our talent acquisition lead, Jo Cumper, on 0208 937 1142 or email firstname.lastname@example.org to set up a call.
This IT Support Consultant - Platform Virtualization role closes 17 October
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on email@example.com. Please note the information you provide will be treated fairly and confidentially.