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This Vacancy has closed.

First Response Officer

  • Employer: London Borough of Enfield
  • Reference: 7241
  • Published: Fri 16/07/2021, 8:00 AM
  • Closing on: Sun 01/08/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £27978 - £30048
  • DBS Check: Yes
  • Location: Edmonton Green Library
Job Details

We are recruiting! During 2020 we redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainable and quality homes for the future.

The London Borough of Enfield is recruiting a First Response Officer, to provide excellent front line housing management services to the residents of the borough.

Our First Response Officers are the ambassadors of the Housing Management Service and we want inspired, committed people to make a positive difference in the lives of individuals and communities across the borough. In this new and exciting role, you will be working as part of a team delivering the tenancy and property management service to over 15,000 council properties.

You will be working in geographic patches consisting of circa 1,500 properties, and the role will be fast paced and varied, seeking to resolve low level casework at first point of contact, which will include low level anti-social behaviour.

The role will also involve triaging higher risk cases and where required referring on to the Resident Relationship Team for more complex cases.

Resident safety is a key part of this work, you will be conducting welfare checks with residents, creating support plans, Person Centered Risk Assessments, and Personal Evacuation plans. You will also investigate tenancy fraud and conduct regular estate and block inspections to ensure that the council continue to meet our statutory obligations, whilst improving the quality of life for our residents.

In this role, you will be liaising directly with a wide range of stakeholders including MPs, Councilors, community groups, support services, the police, local businesses and charities. You will also be actively involved in the council’s resident engagement strategy, by leading resident focused estate walkabouts, delivering on agreed actions to transform our estates, and providing feedback to resident representatives, residents groups and ward councilors, on outcomes and resolutions to estate issues.

To be successful in this role, you will be a resilient individual with a can-do attitude, you will have experience gained working in a similar role and a broad understanding of housing issues and estates management. You will be well organised and use to working within a target driven environment, have excellent communications skills, both written and verbal, and you must be confident working with stakeholders at all levels.

For this role you will be required to travel between locations and be prepared to work evenings and some weekends, as and where the service demands.

Permanent contract

Full Time - 36 hrs per week

Monday - Friday, 9am - 5pm

For this role you will be required to travel between locations and must be prepared to work evenings and weekends, as and where the service demands. You will also be required to cover an Out of hours rota 3 times a month.

Scale 6 = £27,978 - £30,048 pa

Why it's great to work for Enfield Council

  • An excellent pension through the Local Government Pension Scheme (LGPS).
  • Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
  • A blend of remote and office based working for most roles.
  • Interest free season ticket loan repayable over three or ten months.
  • Career development and learning experiences from a range of training courses and learning methods.
  • Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
  • Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working.



Closing and Interview Dates

Closing Date - 23:59 on Sunday 1st August 2021



Additional Information

This role requires that you upload 2 documents - in the "Document upload" section of the online application form.

1. A supporting statement addressing how you meet the requirements of the job description and person specification. Your supporting statement should be around 2 pages in A4 format.

2. Your CV

Please note if your supporting statement is longer than 2 pages your application may not be considered or reviewed

We reserve the right to close vacancies before the specified closing date, should a large number of applications be received. Please apply early to avoid disappointment.

If you have any difficulties accessing this information, please contact Claire Turner, Senior Recruitment Consultant on 0208 132 1024 or claire.turner@enfield.gov.uk

If you would like to know more about the role, please contact Olubukola Adeleye, Head of Place Operations on Olubukola.Adeleye@enfield.gov.uk for an informal discussion.



  • Employer: London Borough of Enfield
  • Reference: 7241
  • Published: Fri 16/07/2021, 8:00 AM
  • Closing on: Sun 01/08/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £27978 - £30048
  • DBS Check: Yes
  • Location: Edmonton Green Library

Vacancy Location