Are you an experienced and enthusiastic Benefit Officer who would like to join our forward looking benefit service?
As a benefit officer you will be responsible for assessing all types of benefit claims and will be proactive in your approach. You will work in collaboration with other service areas to improve current processes and engage without residents in order to deal with all aspects of Housing benefit and Council Tax Support, providing an excellent service.
The ability to work under pressure and often to tight deadlines will be an essential part of your daily routine, you will be able to explain complex financial assessments as you will be dealing with sensitive and contentious situations.
The successful candidates will have a recent relevant assessment experience in working in a Housing Benefit & Council Tax reduction environment, processing claims for Housing Benefit and Council Tax Reduction.
We are looking for people who possess excellent customer service skills, with a strong desire to deliver a high quality service to our residents.
Accuracy and attention to detail are required with an ability to organise, prioritise and quickly adapt to the needs of the service.
You will take control of your own personal development and look for opportunities to grow.
It is essential that you are able to work as part of a team, together with the ability to work quickly and accurately with little supervision in order to achieve deadlines.
Experience of working with Northgate is desirable but not essential.
1 fixed term 2 years and 2 fixed term 1 year, externally funded (the roles are fixed term contracts and not being offered as secondments)
Please note, if successfully shortlisted, interviews will be held in the week commencing 23rd August 2021.
Equalities & Safeguarding statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.