Head of Data and Analytics
We are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
We truly value the benefits data and technology can offer to bring about positive change for customers and staff alike.
We can be described as friendly and fast-paced, loving what we do. We are passionate about the high-quality services we provide, seeking always to improve
We offer our colleagues a professional and collaborative workplace and the chance to build a rewarding career within a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
Join our I.T. Team as the Head of Data and Analytics
High quality data and smooth-running systems are essential to the success of a modern and agile organisation. This is particularly so for One Housing.
As a company that provides a broad range of products and services there is the ongoing challenge of providing data and insights that support continuous improvement and fresh business challenges.
We offer the opportunity to put your stakeholder engagement abilities, problem-solving skills and technical knowledge to fantastic use, in support of an organisation with a clear social purpose and strong values.
We value that we keep our promises; that we do a great job; that we value diversity; that we work together and that we always look for ways to improve. This is what makes us such a great team, working together as one to achieve our vision.
We have a fantastic opportunity for someone to join us in the position of Head of Data and Analytics based in Camden(or currently from home). Your responsibilities will include:
Chairing the Information Governance Steering Group tasked with overseeing the deployment of the current Information Governance strategy. This includes liaising with stakeholders such data-owners and overseeing the training need of data-stewards, as well as co-steering the ongoing deployment of data management and reporting technologies.
Chairing the Data Change Board tasked with change management across all data domains within the Group, including data that is crucial to the customer, thereby mitigating risks to customer safety and the disruption of essential services.
Lead the Business Intelligence team which currently provides data, reporting and analytics to the Group. This team is a key contributor to the accurate and timely production of performance and regulatory reporting, as well as responsible for evidencing that data quality is being maintained across all our data domains.
More about Governance
Oversee the implementation of the Information Governance strategy to drive value from and manage risks associated with One Housing data.
Chair the Information Governance Steering Group to ensure effective use of information over the long-term.
Chair the Data Change Management Board to ensure data quality standards are maintained and services are not disrupted.
Develop and maintain Information Management Policy and Procedures.
Ensure Data Architecture Principles are maintained (Eg less spreadsheets, use of master data management and appropriate data repositories)
More about Leadership
Lead the Business Intelligence team such that it has the skills and capacity to develop and provide reports, analysis and data sets for the Group.
Provide thought-leadership in terms of One Housing emerging as a data-driven organisation with increased use of data analytics.
Oversee the management and development of the reporting and data management technologies within the Group.
Lead the array of Subject Matters Experts in order to be effective in the role and as a team.
More Stakeholder management
Develop effective working relationships with key stakeholders to ensure the BI team is always aligned to business needs.
Champion Information Governance and Data Ownership across the Group.
Co-create awareness and training initiatives to increase staff capability regarding all aspects of data management.
Through stakeholder and peer engagement, track whether One Housing’s transformation roadmap is remaining aligned to the Information Governance strategy.
Inform stakeholders in terms of the art-of-the-possible in terms of reporting, analysis and insights.
More about Team Management
Design and implement strong demand management and solution delivery processes for BI requests.
Ensure that Team development activities are aligned with the overall strategy and objectives of One Housing.
Annually review and define future BI requirements via a thorough assessment of stakeholder needs.
Informing budgets and objectives accordingly.
More about Delivery
As per agreed deadlines, the BI team are required to deliver monthly departmental KPIs, compliance levels report, management accounts and service area activity tracking.
Including regulatory compliance reporting, as well as providing enterprise-wide data quality reports and metrics.
Enable data-driven decision making at pace, via repeatable and scalable mechanisms such as established metrics, reporting and review mechanisms.
Overcome technical challenges in a cost-effective way, influencing the implementation of better tools, technologies and best practice.
More about Change and Transformation
Understand the underlying business processes and be able to articulate why certain metrics and reports are priority.
Support the development of compelling business cases to bid for resources.
Ensure close engagement with other technology teams to maximise insights and value from new processes and platforms.
Build forecasting models for our priority data domains, reporting on projected KPI performance, and thus enabling pre-emptive business action.
More about high priority Data Domains and the specific responsibilities of this role:
Asset Management Data
Provide comprehensive stock data for One Housing and all its subsidiaries.
Evidence triangulation of this One Housing stock data with all other stock records.
Identify any anomalies in the triangulation, investigate and lead the resolution in a timely manner.
Provide on demand a triangulated and reconciled stock reports to the Asset Compliance Group, Executive Team and the Group Board.
Oversee the additions/ deletions to the stock list.
Provide assurance that the compliance reports are reconciled across a comprehensive data-set at a property/component level to the Asset Compliance Group, Executive Team, and our Group Board.
Prepare and supply regulatory and statutory stock reports regarding One Housing and its subsidiaries to One Housing Governance team.
Provide assurance reports to Customer Service teams in terms of the quality of key data associated customers, e.g. data related to customer safety and risks, satisfaction, contact preferences and current service activity.
Including assurance reporting, validating that automated digital services being provided to customers e.g. via MyOneHousing and our other digital channels.
Income and Property Management Data
Provide assurance reports that data held in accordance business rules and data protocols associated with income and property
Delivering and embedding change to make One Housing an efficient and effective organisation. This has been a focus for t