We are looking for a Team Leader to lead an Income & Disputes Resolution Team to regularly head off disputes and legal challenges and maximise income through sound recovery practices, whilst increasing customer satisfaction. This is a fantastic opportunity for someone to show initiative and bring innovative ideas to the team.
Our Leasehold & Right to Buy Services (LRTBS) is changing to enable the team to fully meet evolving customer needs with regards to the delivery of 1,800 new leasehold homes across the borough. These homes include shared ownership, shared equity and new build private leasehold sales.
As a leader you will motivate a busy team of up to 10 people, responsible for income collection and dispute resolution and at times will be required to represent the Council in Court or at tribunal hearings. An excellent negotiator with sound organisational and analytical skills, demonstrating you can work under pressure and achieve performance targets whilst working accurately and effectively. You must have excellent communication skills, both written and spoken.
You will have or be willing to work towards a relevant qualification or have experience in housing and management in a private or public sector. Ideally you will come with experience of working in income recovery and disputes resolution with a sound knowledge of income accounting and debt recovery practices. You will be a competent user of ICT, whilst demonstrating your ability to use MS Excel and Access. Use of G-Suite is desirable.
Whilst Leasehold knowledge and experience is desirable, we are open to candidates with the above transferable skills from the public or private sector, if a willingness to learn the relevant legislation and processes are demonstrated.
Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.
When applying, it is essential that you include a supporting statement, addressing how your skills, knowledge and experience meet all aspects of the post, as indicated in the job description and person specification.
The recruitment process is anonymous. Please ensure that you do not include your name on any of your supporting documents or on the file attachments.
Closing date for applications: 21 March 2021
Interview date: TBC
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.