We’re looking for a results-driven individual with recent experience of providing specialist level housing, debt or welfare benefit advice to join us as a Senior Advice, Support & Guidance Worker and help people with a range of housing needs.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
North Kensington Project
This project was set up in response to the fire at Grenfell Tower. Since the tragedy we’ve been working on the ground alongside local partners, supporting households on a daily basis. In addition to the casework services offered, we’re also campaigning to make sure that a tragedy like this can never happen again. In this role you will split your time between two Shelter offices in Hackney and Islington and also spend time working in the community in Kensington & Chelsea.
About the role
As a Senior Advice, Support and Guidance Worker you will deliver an integrated advice and support service focused on homelessness prevention and securing stable, long term accommodation. This will involve developing support/case plans, day-to-day supervision of cases and working closely with all internal and external stakeholders to ensure clients have access to appropriate services. Accompanying clients on property visit, assessing affordability and suitability, supporting them to move into their home and setting up budgeting plans and bank accounts are also key elements of this role.
We are looking for someone with recent experience of providing specialist level housing/debt/welfare benefit advice, gained working with vulnerable people and/or people with multiple and complex needs within a safeguarding framework. You will have a proactive, collaborative and results-driven approach, the ability to lead change, excellent relationship building skills and sensitivity to the needs of others. Good typing skills and proficiency using case management systems and Microsoft Office applications is also required. Line management experience is desirable not essential.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.