Are you passionate about leading and empowering a high performing team of leasehold property management professionals? Are you motivated to create places for residents to love where they live? Do you have the expertise to combine a commercial, compliant and professional property management service with a strong sense of customer focus?
It’s an exciting time to join us as we shape our future as one of London’s leading housing associations. We are an entrepreneurial social business with real commercial sense. Our leasehold team manages over 16,000 properties and is an award winning service that is passionate about creating places for residents to love where they live.
We’re looking for a driven and creative Leasehold Manager with great leadership, relationship building and problem solving skills. We have one permanent role available providing services to our leasehold residents. The profile of properties is varied and exciting – from smaller street properties to iconic new developments across London, you will need to be alive to different challenges as they are presented.
In this role you will be reporting to either the Assistant Director of Leasehold or the Head of Leasehold and you will manage a team of Property Management Officers (PMOs) who in turn manage a portfolio of properties. Your PMOs provide all aspects of the customer facing leasehold and property management service. Your team will oversee service charges, income collection and repairs as well as leasehold consents and requests. You will be responsible for owning the end to end service provision for the homeowners within your team, including putting in place ways to enhance service provision and managing dispute resolution.
You will be part of the Leasehold Management Team and will be expected to play a key part in driving the long term success of the Home Ownership Department, through various initiatives and projects across the department and wider organisation. You will work closely with other internal departments and be expected to work collaboratively across the whole organisation to both represent Home Ownership and drive our overall success.
Whether you’re managing key stakeholder relationships, agreeing management strategies, motivating your team to reach objectives and performance indicators or leading your team through change, your tenacity will be vital to our business’ success. This role is crucial to our long term vision of providing a compliant, professional and customer focused property management and leasehold service.
Driven and commercially astute, you’ll have experience of property management and ideally this will be within the leasehold sector. You will have developed and honed your people management skills through leading and motivating a team, either directly or indirectly. Overall, you will be outcome orientated, a good problem solver and customer focused, while being a good motivator who can inspire positive performance in others.
The role will be based at our Sussex Place office in Hammersmith once Government restrictions ease. Until that point you will be expected to work predominantly from home but will be required to work from the office or out on patch occasionally to meet the needs of your team and/or NHG.
To apply, please follow the link to apply online and submit your CV and a supporting statement. You should also outline what you see as the key external challenges that this role will face over the next 12 months.
Applications for this role close at midday on Friday 5th February 2021. Shortlisting will take place w/c 8th February. We reserve the right to close this advert early so we encourage you to submit your application as soon as possible.
Please note that should a redeployee apply for this role, their application will be considered before any others.