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This Vacancy has closed.

Team Manager- Resident Contact- Place

  • Employer: London Borough of Enfield
  • Reference: 6787
  • Published: Fri 27/11/2020, 10:00 AM
  • Closing on: Thu 10/12/2020, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £38946 - £49818
  • DBS Check: Yes
  • Location: John Wilkes House
Job Details

Team Manager - Resident Contact

Permanent Full Time

MM1 - £38, 946 - £49,818

Enfield is serious about ending homelessness

We are excited to be launching our bold new approach to tackling homelessness, eliminating rough sleeping and drastically reducing the use of temporary accommodation. We are working to create a better range of housing solutions for residents – more council owned homes, a wider variety of housing products, a better quality private rented sector that can be more easily accessed and sustained.

The Challenge

With one of the most severe homelessness challenges in London we knew that we need to respond differently:

  • c3,600 households in temporary accommodation

  • 4,000 households requesting help each year

  • 4,580 tenants in the private rented sector with an income less than their expenditure

  • Limited social housing: only 15% of our stock is owned by social landlords

  • A large and expanding private rented sector which increased by 60% between 2006-2016

Our new Housing Advisory Service will:

  • Step in to prevent people from becoming homeless at the earliest possible stage, rather than waiting until they have a crisis

  • Equip people with the skills to secure and sustain a tenancy in the private rented sector through training and support

  • Reshape the local housing market to improve access to housing in the private rented sector for residents whilst improving quality through a new Ethical Lettings agency

  • Focus on finding sustainable housing solutions for residents.

  • Work to ensure a wider range of housing pathways are in place for residents with specialised needs

    In short, from data analytics to crowdfunding job training for our TA tenants, our new community-based outreach service has a suite of new offers which will support households to avoid the misery of homelessness.

Join Us

Do you want to be part of making the experience of homelessness rare, brief and non-recurring? View our current vacancies here.

We are looking for inspired, committed individuals who want to make a positive difference to the lives of individuals at the sharp end of the housing crisis. For more see our Preventing Homelessness and Rough Sleeping Strategy 2020-2025.

We are launching our new Housing Advisory Service with an ambitious programme to end the use of long-term temporary accommodation in the borough, improve our offer to residents, and reshape the private rented sector.

If you share our vision, then come and join us. We are looking for A Manager to manage and help shape our new Resident Contact team, located in The Outreach area of the service, with a focus on prevention and Early Help.

This role requires that you upload 2 documents - in the "Document upload" section of the online application form.

1. a supporting statement addressing how you meet the requirements of the job description and person specification. 2. your CV.

Your supporting statement should be around 2 pages in A4 format.

Why it's great to work for Enfield Council

  • An excellent pension through the Local Government Pension Scheme (LGPS).
  • Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
  • A blend of remote and office based working for most roles.
  • Interest free season ticket loan repayable over three or ten months.
  • Career development and learning experiences from a range of training courses and learning methods.
  • Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
  • Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.



Closing and Interview Dates

Closing Date: Midnight, 10th December 2020

Interview Date: weekending 18th December 2020



Additional Information

If you have any difficulties accessing this information, please contact Oley Taal Gaye on 0208 132 1043 or Oley.taal-gaye@enfield.gov.uk.

If you would like to know more about the role, please contact Shannon Pinnock on 020 8132 2597 for an informal discussion or to arrange a visit to the team.



  • Employer: London Borough of Enfield
  • Reference: 6787
  • Published: Fri 27/11/2020, 10:00 AM
  • Closing on: Thu 10/12/2020, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £38946 - £49818
  • DBS Check: Yes
  • Location: John Wilkes House

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