If you are applying for the fixed-term post, this can be offered on a secondment basis. Please ensure you have prior agreement from your current line manager
We are an award winning Contact Centre looking to provide the right candidate with an opportunity to develop their leadership skills and gain valuable experience to further their career. Moreover, to contribute to the continual improvement and development of Contact Centre services
Is this you?
* Taking responsibility to deliver successful conclusions
* A strong commitment to always doing what you say you will do
* Target driven and solution orientated
* Target setting which makes a positive difference to the customer experience * Robust challenge of poor performance
* Constant striving for improvement * Leadership which sets the example and modelling of positive behaviours
* Supporting individuals to fulfil their potential and celebrating success
* Benchmarking standards and looking to replicate excellent service delivery
* Innovation and motivation Customer Focus Right first time service delivery
* Can do attitude and demonstrable ownership and responsibility
* Passion, Drive and commitment * Service delivery which is focused on the customer and shaped by putting yourself in the customers shoes
* Strong communication skills and ability to communicate in a range of formats
* Strong commitment to corporate working, team working and joint working with internal and external stakeholders
* Flexible attitude, always prepared to go the extra mile
If this this you, then we would love to hear from you.
Recruitment Timetable Closing date: Sunday 15 November 2020 Interviews: Week commencing 30 November 2020
(COVID-19) - information for job applicants: Southwark Council are following the most recent Government guidelines surrounding Corona virus.
During this period, we still look forward to receiving your application and if successful, we will be conducting interviews remotely via video link. Details will be confirmed via email, if successful
Closing date: Sunday 15 November 2020
Interview Date: Tuesday 01 December 2020