Are you empathetic and interested in people?
Can you deal with people in crisis? Do you display resilience, flexibility and good humour when under pressure? Can you provide advice and support to tenants? Excellent customer service and administrative skills.
If you would like more information about this opportunity please contact Kerry Prees on 07826 951823 and Natalie Mallett on 07827 880687
About the role
Tough economic times and a series of welfare reforms have made it harder than ever to collect the income needed to deliver services. As an Income Adviser with Brighton & Hove City Council you will join a busy, high profile income collection team. As well as providing organisational support to the team, you will work directly with tenants to identify any vulnerabilities and signpost them to appropriate services. Good listening skills and a caring, practical approach to people in financial difficulty are essential.
We are offering:
A challenging and interesting role
An opportunity to help people
The opportunity to learn about social housing and welfare reforms
The chance to work in a supportive and friendly environment
Video Interviews to be provisionally held 16th and 18th November
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System.
From 6 April 2011 the Home Office has placed a permanent restriction on the number of migrant workers that all Tier 2 (General) Sponsors can recruit. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.
As part of Brighton & Hove City Council's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employee at risk of redundancy) is identified.
Brighton & Hove City Council are one of the largest employers in Sussex with around 10,000 staff who deliver more than 700 services to local residents. Working for us is more than just a job. It’s all about making a real difference to people’s everyday lives.
We firmly believe that our staff are our greatest asset and it’s important that they are happy, healthy and productive at work.
We are an accredited Living Wage employer and offer a range of financial and non-financial benefits to make our staff’s experience working with us as good as it can be. These include generous leave entitlements, a career average pension scheme, flexible working options for many job roles, a wide range of training courses to help individuals reach their full potential, loans for bikes and bus and train tickets to help our staff get to work, childcare vouchers, plus a variety of local leisure, lifestyle and entertainment discounts.
For the full list of benefits and more details check out our Staff Benefits on our jobs website.