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This Vacancy has closed.

Advice, Support & Guidance Worker – Housing

  • Employer: Shelter
  • Reference: SHEL/20/134225
  • Published: Fri 25/09/2020, 9:40 AM
  • Closing on: Thu 08/10/2020, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 39 hours per week
  • Salary: £28,889 pa (inc. £4,570 London weighting and market forces) + excellent benefits including 30 days holiday and flexible working
  • DBS Check: Enhanced
  • Location: Islington

 

Closing date: 8 October 2020 at 11.30 pm

Are you a client-focused individual with recent experience of providing specialist level housing advice? Join Shelter as an Advice, Support & Guidance Worker and help ensure our clients get the support they need. 

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. Shelter is the UK’s leading housing and homelessness charity campaigning and advocating— with individuals, in communities, across society. We need talented, collaborative people who are passionate about our cause to join us and campaign for an end to the UK’s housing crisis. This is your chance to play a part in the fundamental change we are striving to achieve.

About the role
You will be joining the Star Partnership, a pan-London housing and homelessness project working with Londoners over the age of 25 which aims to help up to 5,000 people a year in partnership with Thames Reach, Stonewall Housing and St Mungo’s with Shelter the lead partner. The service is delivered through a mixture of channels including telephone, face-to-face and digital. As an Advice, Support & Guidance Worker, you’ll conduct initial interviews at the advice centre, outreach sites and over the telephone in order to ensure our clients can access and sustain their accommodation, improve financial resilience and health and thrive in their community. Carrying out initial housing needs assessments and developing a strategy with the client, supporting them when moving into accommodation and connecting them with local support services are also key elements of this role.

About you
You’ll need relevant experience gained working within housing and within a safeguarding framework working with vulnerable people or those with multiple and complex needs. We’ll also be looking for a proven ability to prepare, plan and deliver briefings or group work sessions and work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

 

 

 

  • Employer: Shelter
  • Reference: SHEL/20/134225
  • Published: Fri 25/09/2020, 9:40 AM
  • Closing on: Thu 08/10/2020, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 39 hours per week
  • Salary: £28,889 pa (inc. £4,570 London weighting and market forces) + excellent benefits including 30 days holiday and flexible working
  • DBS Check: Enhanced
  • Location: Islington

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