Are you an excellent communicator seeking exciting new challenges within the housing sector?
Are you experienced dealing with several contractors, managing payment claims and dealing with repair issues?
Are you customer service focused and looking to make a difference?
If you answered YES and share our values as a community focused business, please apply.
You will have… a lot of enthusiasm, are a motivated and driven individual with experience with dealing with multiple contractors, managing payment claims and dealing with repair issues.
You will have experience managing and processing payments and invoices, with several different service providers.
You will have great organisational skills and you will be able to manage and priorities conflicting deadlines.
You will have good IT knowledge, in particular relating to payment, repairs and asset management systems (e.g. orchard) you are confident with numbers and statistics and have good working knowledge in using Excel.
You will have experience working with the public in a busy customer focused environment, as well as working with suppliers. You are able to effectively communicate with a range of different customers and contractors across many different communication channels. You excel in managing disputes and queries relating to invoices and other matters.
You ideally will have worked for a Housing Provider within a repairs and maintenance department in the past.
What you will be doing… you will ensure that the teams key service areas, covering day to day repairs, planned works and compliance, receive the necessary support to manage their payments. You will deal with queries and disputes when they arise between THCH and suppliers.
You will also provide cover for back office contract administration and your counterpart.
What we offer you… being part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and 4 concessionary days, a health and wellbeing scheme including a generous wellbeing allowance. We offer access to monthly chiropody and massages on site, season ticket loan, good pension and a lovely refurbished office, plus the opportunity to work flexible where possible.
Who we are… we at THCH are a small, fun and friendly team with around 80 staff. We were formed in March 2000 and continue to develop and grow as an organisation. Here we just like to keep it simple. We do the right things, the right way whilst demonstrating value for money. If you would like to join our team then its important you share our values, which we call OPIIE and stands for Open, Partnership, Integrity, Inclusive and Empathy – every idea and every person counts here. If you are the type who wants their contribution to really add value in a small community-based housing association, then you’ve come to the right place. Here, your hard work and passion pays off.
How to apply… please email your CV, the additional information sheet and a supporting statement outlining how you meet the criteria for this role to email@example.com.
Previous applicants for the Property Coordinator position need not apply.
The closing date for the receipt of applications is midday Friday 18 September 2020.
Interviews to take place on Tuesday 29 September 2020.