We are looking for an outstanding leader to take our income and debt service to the next level. We are seeking someone who is experienced in leading in the collection field, who is confident to champion our new ethical debt and income strategy, drive through digitisation of our processes, commercialise our services and who will deliver real and lasting change for Enfield customers and council.
Enfield’s income and debt service is responsible for collecting local taxes, council rents and housing benefit overpayments. Serving a population of 340,000 it is a large and busy service, and we take pride in putting our customers at the heart of all we do, using ethical collection methods and protecting our most vulnerable residents.
Covid has impacted on council’s collection rates across the country and Enfield is no exception. Given that all councils increasingly rely on locally raised income to fund services – this key post is central to the future of the council’s services. In this post, you will be in a high-profile position within the council and will have the confidence, creativity and clarity to put forward options and solutions to cabinet.
Enfield Council is one of London’s leading local authorities combining a diverse and modern suburban location with excellent travel links into Central London and neighbouring counties. Our income and debt team already has a solid base, with good collection levels and intelligent integrated services, particularly good collaboration with Financial Assessments and Housing, and strong links to residents, local businesses and the voluntary and community sector.
You will line manage the current services (Council Tax, Business Rates, Rents, Housing Benefit Overpayments) as well as:
- Lead the development of the councils new income and debt strategy, including the plan to recover the lost collection due to Covid
- Improve access to debt information, advice and guidance in order to deliver early help and prevent homelessness, and deliver other Enfield Poverty Commission commendations
- Deliver savings in the MTFP through digitisation of services
- Consider and develop other options for commercialisation of services
As Director of Customer Experience you will have my full support and the support of our close and collaborative team. I was attracted to my role at Enfield because it has a level of ambition and customer centric values, and the determination to deliver. I have not been disappointed in my 5 months at the council and already have seen considerable change happen. You will be empowered to deliver and will be expert at empowering your team to deliver too. A track record of recent success in income collection and an up to date knowledge of local authority collection services is highly desirable along with experience of working effectively with key stakeholders.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working. Click here to find out more about our benefits.
Closing and Interview Dates
Closing date is Midnight on 18th September 2020
Interviews are planned for 28th and 29th September 2020
To apply please click on the apply button below
This role requires that you upload 2 documents.
• A supporting statement addressing how you meet the requirements of the job description and person specification.
• Your CV.
Your supporting statement should be around 2 pages in A4 format.
If you have any difficulties accessing this information, please contact Claire Turner, Senior Recruitment Consultant on 0208 132 1024 or firstname.lastname@example.org
If you are interested in discussing this role further, I will be really pleased to have an informal chat with you - email@example.com
tel: 020 8148 4903