The concierge is a highly regarded department and our role is to provide a clean and safe environment to our residents.
We are currently looking for 1 Full time concierge operatives to join our team.
1X Full Time Concierge Operatives
£22,377 to 23,607
Duty hours will be 36 hours per week between 09:30am to 22:30 Friday to Sunday. Newham Council is currently recruiting for 1 Full time concierge operative, the service area is seeking enthusiastic, highly motivated staff to safely deliver a clean and safe environment to the residents.
You will need to have a basic ICT knowledge, Customer service, CCTV and cleaning skills as you will be required to clean all of the communal areas, monitor CCTV and use the outlook to communicate to various departments.
Basic health and safety awareness is also required including fire safety, COSHH and minor repairs
Be able speak and write English, good costumer service skills, able to work under pressure
To work as and where directed, by work patterns as required, to achieve a clean and secure environment, and provide related estate services functions. To note defects or other matters coming to the attention of the post-holder which are beyond the remit of the post, report, and take any other appropriate follow-up action.
To provide security and concierge service within the lobby of a block, including the operation of security and door entry control systems.
To give assistance to tenants, leaseholders and prospective tenants, report their problems to an appropriate officer, or refer them to a source of further help.
To ensure that communal areas of specified residential block(s) are kept clean to a high standard, including by cleaning of lifts, entrance lobbies, communal landings, staircases, stairwells, walls and windows, light fittings, chute rooms, and other areas as required or directed.
To keep external housing areas clean and tidy, including grassed areas, shrubs, play areas, bin compounds, footpaths, drying areas, accessible roofs and gutters, and garage areas; including weed control, simple grounds maintenance, and graffiti removal.
To attend to refuse containers, including changing as required; and ensuring that blocked chutes are cleared without delay.
To check the operation of lifts. To check communal and emergency lighting, heating clocks etc. and take action where necessary, including changing bulbs. To check for disrepair within communal areas, with particular attention to health and safety factors.
To ensure prompt attention to emergencies, calling assistance when necessary, and making safe and secure. Attend to blockages in sinks, wastes, drains, and shut down water supplies if burst pipes or flooding occurs.
Undertake simple repairs and preventative maintenance, including minor carpentry and plumbing.
Where tenants or leaseholders are in breach of tenancy or lease conditions, to inform the Public Space Supervisor where appropriate, and respond directly where reasonable, or directed to do so.
To be responsible for the safe-keeping, correct use and basic maintenance of all materials, machinery and equipment provided.
To use and be available for contact through phone, radio etc. as supplied and
To o undertake appropriate training as necessary and carry out appropriate duties, as directed, at any work location within the borough to ensure service delivery is maintained.
To maintain a log or other records, including hours of duty worked, as required or directed and wears protective clothing provided whilst on duty.
Use VDU and computer systems for duties
The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.
Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.
The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.
Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.
In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).