Customer Services Officer
Scale 4 - £22,779 - £24,030
x2 Posts Permanent Full-time 36 hours per week
Enfield Council is undergoing an exciting period of cultural transformation amongst other developments because we are striving to provide our customers and residents with the best positive experience whenever they have dealings with us. The first point of contact in any organisation is crucial so we take pains to recruit customer-focused and professional people into our Gateway service. We are looking for energetic and ambitious candidates to apply for 2 Customer Services Officer positions within our Customer Operations Team. These are multifunctional and diverse roles which will see the applicant working across a wide range of channels, such as Contact Centre, Face-Face, Online and Social Media as well as Webchat from time to time. To be successful, we require that you match the following criteria.
- Ready to work between the hours of 9am-5pm Monday to Friday
- Work across multiple sites if required
- Be willing to wear a corporate uniform at Face-Face sites
- Have sound experience in any customer facing environment or channel
- Have a positive attitude toward customers
Enfield council is an equal opportunities and inclusive employer and so we welcome applications from all sections of community and guarantee interviews for people with disabilities who match the essential criteria.
In return we offer a competitive salary and benefits as well as structured career progression within the group and the council as a whole.
This role is subject to a probation period.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk Flexible Working. Please ensure you discuss your expectations with us at your interview.
If you have any difficulties accessing this information, please contact Gina Mclean on 0208 078 5955 or email@example.com. A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.
If you would like to know more about the role, please contact either of the following Team Leaders: Karen Buttle 0208 132 1235, Rayen Dumree 0208 379 2950, Anis Anisuzzaman 0208 132 1114, Maxine Lawrence 0203 132 1099 or Charlotte Chetcuti 0203 132 1144 for an informal discussion or to arrange a visit to the team.
If you have previously applied for this role within the past 12 months, unfortunately, a second application will not be considered.
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
Closing and Interview Dates
Closing date: Thursday 27th February 2020 23:59pm
Interview date: To be confirmed
If you have any difficulties accessing this information, please contact Gina Mclean on Georgina.Mclean@enfield.gov.uk . A textphone (minicom) is provided for those with a hearing or speech impairment on 0208 379 4419.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.